Improving individual and team performance by understanding the cognitive demands of specific tasks, roles and environments.
Performance problems are usually treated as motivation problems. Far more often they are load problems: the task demands more attention, memory or simultaneous tracking than the conditions allow, and performance degrades exactly where the demand peaks.
We analyse specific roles and tasks the way human factors research analyses a cockpit — what must be perceived, held in mind, decided and executed, under what time pressure, with what interruptions, and at what point in a shift.
Then we change the work rather than exhorting the worker: resequencing steps, moving information to where the decision happens, removing simultaneity that no one can sustain, and designing the environment so that competence is expressible.
A structured breakdown of what a role actually demands cognitively — the parts that are invisible in a job description and dominant in practice.
Where demand peaks across a shift or cycle, and how performance and error rates track those peaks.
Errors are rarely random. We identify the conditions that reliably produce them and design those conditions out.
Information positioned where the decision is made, interruptions structured rather than eliminated, and tools shaped to the task.
For work that depends on several people holding a shared picture: what must be common knowledge, and how it stays synchronised under pressure.
We map how the work is done now — through interviews, shadowing and review of real cases rather than documentation alone.
We identify where cognitive load, miscalibrated trust or structural friction are degrading outcomes, and quantify the cost.
We design interventions sized to the problem — procedural, technological, structural or developmental.
We support rollout and measure what changed, so the engagement closes with evidence rather than recommendations.
One conversation is usually enough to know whether this is the right engagement for your organisation.
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